退款政策
Refund Policy
Returns & Refunds
Due to the nature of our products (tea and food products), we generally do not accept returns, refunds, or exchanges for customer convenience (e.g., "I changed my mind," "I don't like the taste").
However, we are committed to ensuring the quality of our products. If you receive a product that is defective, damaged, or incorrect, we will issue a full refund or send a replacement immediately.
Eligible Conditions for Refund/Exchange
We accept returns or exchanges ONLY in the following cases:
-
The product arrived damaged or soiled.
-
The product received is different from what was ordered.
-
The product has quality defects (e.g., mold, spoilage).
Return Window
Please contact us within 7 days of receiving your order. Requests made after 8 days from delivery will not be accepted.
How to Request a Return
-
Please email us at info@chatei-jin.com with your Order Number and a Photo of the damaged or defective product.
-
Our support team will review your request and respond within 1-2 business days.
-
If the return is approved, we will provide instructions on how to return the item (if necessary) or process the refund immediately.
Shipping Costs for Returns
-
Defective/Incorrect Items: We (Chatei Jin Online Store) will cover the return shipping costs.
-
Customer Convenience: Not accepted.
Refund Method
Refunds will be processed to the original payment method (Credit Card, etc.) used at the time of purchase. Please note that it may take some time for your bank or credit card company to process and post the refund.
Cancellations
You may cancel your order only before the shipping process has started. Once the shipping confirmation email has been sent, the order cannot be canceled. If you wish to cancel, please contact us immediately.
Contact Us
If you have any questions regarding our Refund Policy, please contact us:
-
Email: info@chatei-jin.com
-
Phone: +81-6-7410-7967
-
Store Address (Returns): 2F, 5-7-20 Nipponbashi, Naniwa-ku, Osaka City, Osaka, 556-0005, Japan
